Our Order Policies

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We are more than happy to order items for you! 

There are some things to keep in mind when asking us to order for you:

Special Order Policy:

  • 50% of the total sale is required for orders over $50.
  • A full refund will be given if the customer cancels the transaction prior to the order being filled by the distributor.
  • The deposit and all items will be forfeit if the customer cancels the transaction after the order is filled by the distributor.
  • All items must be picked up within 30 days of the order arriving at the store.
    • After 30 days, a storage fee of $5 per week will be charged. (Unless special arrangements are made prior to the end of the grace period.)
    • 30 days after the grace period (60 days total), or where the fees incurred equal or exceed the value of the item, the item is considered abandoned and ownership of the item transfers to Chimera Hobby & Games / Al’s Repair Inc.
    • Any unpaid, unclaimed, or abandoned items become the property of Chimera Hobby & Games and can be disposed of or sold as they see fit.
  • All special order sales are final.

    Pre-Order Policy:

    Chimera Hobby & Games utilizes several distributors in order to attempt to get products on time. We will always attempt to fill each and every order. For reasons beyond our control delays, adjustments, or cancellations may be necessary.

    • 50% of the total sale is required for orders over $50.
    • If the customer cancels the order prior to the order being filled by the distributor, a full refund will be issued to the customer’s store account.
    • If the customer cancels the order after the order is filled by the distributor, then the items are forfeit and a refund will be issued to their store account minus a 20% restocking fee.
    • All items must be picked up within 30 days of the order arriving at the store.
      • The customer will be emailed that their order is ready for pickup when we receive it.
      • After 30 days, a storage fee of $500 per week will be charged. (Unless special arrangements are made prior to the end of the grace period.)
      • 30 days after the grace period (60 days total), or where the fees incurred equal or exceed the value of the item, the item is considered abandoned and ownership of the item transfers to Chimera Hobby & Games / Al’s Repair Inc.
      • Any unpaid, unclaimed, or abandoned items become the property of Chimera Hobby & Games / Al’s Repair Inc. and can be disposed of or sold as they see fit.
    • As release dates and shipping times change frequently, we cannot guarantee arrival dates.
    • In situations where manufacturers release products in waves or partial quantities we will fulfill orders in the order that they are placed, i.e. oldest orders are fulfilled first.
    We reserve the right:
    • To Cancel orders or items for any reason at any time. 
      • If we need to cancel an order we will attempt to contact the customer, but are under no obligation to obtain permission or acknowledgement prior to cancellation. 
    • To change our prices at any time. 
      • If our cost increases by over 15%, we will attempt to notify you via email or phone call. If we do not receive a response within 7 days we will cancel your order, refunding the full amount paid to your store credit account.
      • If we do not receive a response within 7 days we will refund the full amount paid to your store credit account.
    • Ask about full pre-payment discounts!
    • All pre-order sales are final.
    For Shipped Pre-orders:
    • Many times we offer products for sale before they are released by the manufacturer. If you purchase one of these items, payment is required at the time the order is placed.
      • If there are other items on the order, we will not ship the entire order until the preorder product comes out. If an item says pre-order in the title, it means the item is not yet available and we are taking advance orders. 
      • The quantity available and 'In Stock' notation displays the amount we have left based on our current order with the supplier.
    • All pre-orders must ship out in one shipment and existing pre-orders cannot be split into separate orders.

    Layaway Terms & Conditions:

    • Only available on in-person purchases over $100.
    • 90 day layaway terms.
      • Complete balance due in full 90 days after the original date of purchase.
      • Only one Layaway may be active at a time per customer.
      • Extensions granted at the discretion of the owner.
    • 5% charge for all Layaways. (non-refundable)
    • 10% or $20 of total due at time of purchase as deposit. (whichever is greater)
      • Including applicable sales tax.
    • No set payment schedule.
      • Customers may make payments anytime between the original date of purchase (day 0) and day 90.
    • Items cannot be transferred to another account and refunds will only be issued to the customer’s store account minus the Layaway Fee on customer cancellation.
    • Layaway items will remain in the possession of Chimera Hobby & Games until balance is paid in full and will not be available to purchase by another customer.
    • Accounts in default: All layaway accounts must be paid in full on or before 90 days from the original date of purchase.
      • Chimera Hobby & Games may terminate all overdue layaway purchases. In these cases, all payments already received by Chimera Hobby & Games from the customer are forfeited with no refund.
    • Acceptable payment methods include cash, debit card, credit card, or check.
      • Any check returned as unpaid will be charged a $50 fee. (NSF)
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